❓ Frequently asked questions
💡 Most issues are solved by updating to the latest app version, checking your internet connection, or restoring your purchases in Settings.
I can't log in / my account isn't loading +
- Make sure you're using the same login method (Google, Apple, or email) you signed up with.
- Check that your internet connection is stable so your data can sync.
- Close the app fully and reopen it, or reinstall the latest version.
- Still stuck? Contact us with the email tied to your account.
My chats or stories disappeared +
- Confirm you're logged into the correct Giddy account.
- Give sync a minute to finish, especially right after reinstalling.
- Check your connection — offline changes sync once you're back online.
The AI character gives odd or repetitive replies +
AI responses are generated in real time and are fictional, so they can occasionally be unexpected. You can try:
- Rephrasing your message or adding a bit more context.
- Starting a fresh chat with the character.
- Editing the character's description or scenario for clearer direction.
I bought Premium but my account is still free +
- Make sure you're logged in with the same Apple / Google account used for the purchase.
- Open Giddy and go to
Settings → Restore purchases. - Keep a stable internet connection while restoring.
- If it still doesn't unlock, message us with your purchase receipt.
I hit a message or usage limit +
- Free accounts have a limited number of messages/features per period.
- Upgrade to Premium for a higher or unlimited allowance.
- Already Premium but still see the limit? Log out and back in, then try again.
How do I cancel my subscription? +
Subscriptions are managed by the app stores, not inside Giddy:
- iOS: Settings → Apple ID → Subscriptions → Giddy → Cancel.
- Android: Google Play → Payments & subscriptions → Subscriptions → Giddy → Cancel.
Refund requests are also handled by Apple or Google.
How do I report content or a safety concern? +
- Use the in-app report option on any chat or character where available.
- Or email us with details and screenshots so we can investigate quickly.
- We review reports and take action under our community rules and Terms of Use.
How do I delete my account and data? +
You can delete your account from Settings → Account in the app. This removes your personal data as described in our Privacy Policy. If you can't access the app, email us and we'll help.